They didn't even ask for any additional documents as they had mentioned before. Later, I got an email telling me my account was suspended without any explanation. I suggested other ways to verify my identity, like using my passport, but they still wanted me to call. They didn't seem to care about my condition.
But the representative insisted I call them, even after I explained my situation multiple times. I reached out to their customer service through email and explained that I couldn't speak due to my selective mutism treatment. I only had one account, so I didn't understand what the issue was. They kept declining my withdrawal requests, saying there was a problem with my login. It was all good until I tried to withdraw my money. I made multiple deposits, played games, and even streamed some of my betting sessions. At first, everything seemed great with Sportsbetting.ag.